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Harris Interactive AG
Beim Strohhause 31
20097 Hamburg
Germany

+49 (0) 40 669 625 0
support@hi-epanel.com

Privacy Policy & Cookie Policy

1. About us and our handling of your data

Harris Interactive AG, headquartered in Hamburg ("Harris Interactive", "we, our") is responsible for the processing of personal data within the framework of the consumer panel (the "Panel"). We process the personal data concerning you that you provide to us when you register for the panel ("registration data") with your consent. In addition, we will inform you here about data, including personal data, that we collect and process in the background when you use our "registration page" hi-epanel.com and complete the "registration survey" about the Panel. After your registration, we will ask you again for your consent to the processing of personal data that we process as part of your participation in the Panel.

Since your trust in us comes first, we will do everything we can to maintain it. As a company based in Germany, we comply with German and European data protection regulations. As a market research company, we store your registration data separately from data that we collect in the course of your participation in the panel. We report the results of our market research to our clients in a form that does not allow individual participants to be personally identified.

2. Personal data that we collect from you and process with your consent

We request the following login data from you, which is personal data relating to you: First and last name, place of residence, date of birth, e-mail address.
Furthermore, we automatically assign you a registration number (a "pseudonym") when you register.
We use your login data to check whether you are already registered in the panel. In particular, we use your e-mail address to send you a confirmation e-mail (double opt-in) after sending the form.
As part of the registration process, you provide us with your identity and contact information, and by participating in surveys, we collect certain other information about you. This includes demographic and profile data, technical data and pseudonymised data.
Your identity and contact information will be used for the following purposes:

  • To contact you regarding your HI-epanel membership.
  • To send the rewards: If you earn bonus points ("E-Points") by participating in surveys, the points will be credited to your account. If you wish to redeem the points, we will use your identity and contact information to send you your rewards.
  • To send invitations to participate in surveys: To ask if you are interested in participating in upcoming surveys.
We also use your demographics and profile information to find the right surveys for you and to see if you qualify for specific surveys.

3. How it works

When login to the login page (hi-epanel.com):
After sending this form you will receive an e-mail from us. Please click on the link in this e-mail. This will take you to an online questionnaire.

4. To whom do we pass on your personal data?

Information that we collect from you through our surveys is only passed on to our customers in collected or pseudonymised form. This means that information is shared about groups, not individuals. This information may contain pseudonymised data.

Identity or contact information about you will only be shared with customers for research purposes as part of specific surveys, and we will never share such information without first obtaining your consent and without confirming that customers are using the information in accordance with applicable laws.

4.1 Duration of storage of your personal data

We store your personal data only as long as it is necessary to fulfill the purposes of the collection. This includes the fulfilment of legal, accounting and reporting obligations.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process the personal data and whether we can achieve those purposes by other means, and the applicable legal requirements.

Because the results of the surveys and other aggregated or pseudonymous data are used for research and/or statistical purposes, we and our third parties may use this information indefinitely in accordance with this Privacy Policy without notifying you.

5. Information about data, including personal data, that is automatically collected and processed in the background when you use our Web sites.

5.1 About cookies, similar technologies and log files

What are cookies?

Cookies are small text files that contain a string of characters that can uniquely identify a browser. Operators of visited websites or third-party providers store cookies on computers and mobile devices. Most browsers accept cookies by default. If necessary, you can adjust your browser settings to block third-party cookies or display a message when a cookie is to be set. Third party cookies are cookies that are set by websites other than the one you are visiting. Please refer to your browser's help pages or documentation for more information on cookie handling.

What are log files?

Log files are network and device information that Web site operators store on their servers when users visit these pages.

5.1.1 On the login page

Our website uses cookies to distinguish you from other users. The use of cookies increases the user-friendliness and security of this website. These cookies expire when your Internet session is terminated. By continuing to use our site, you consent to the use of cookies. A cookie is a small file of letters and numbers that we store on your browser or hard drive with your permission.

Cookies contain information that is transferred to the hard drive of your computer. More information about the cookies we use and their purpose can be found in our cookie policy.

5.2 During the admission interview

Only strictly necessary cookies are used for the admission survey, without which the survey would not function.

5.3 Data that we store in log files

We collect and store the following types of information, including personal data, in log files:
  • Type and version of browser and operating system used
  • Referrer URL (address of the previously visited page, if you clicked on a link there that led you to our pages)
  • IP address of the accessing computer
  • Date and time of the server request
We reserve the right to subsequently check this data if we become aware of concrete indications of illegal use.

We store log files for a maximum of one year.

6. Your rights

In accordance with the provisions of the European Basic Data Protection Regulation, you have the following rights vis-à-vis us with regard to the personal data concerning you:
  • Request for access to your personal data. We conduct an ID check before we can respond to your request.
  • Delete, adapt or restrict your personal information if it is inaccurate or needs updating. In certain circumstances, you may also have the right to request the deletion of your personal information. However, due to legal requirements and other obligations and factors, this is not always possible.
  • Raise objections to the processing of your personal data if we do not use your personal data for the purposes stated in this privacy policy.
  • Transfer of your personal data to you or to a third party. We will provide you, or a third party selected by you, with your personal information in a structured and common machine-readable format. Please note that this right only applies to automated information that you have allowed us to use or that has been used to fulfill a contract with you.
  • Submit a complaint to a data protection regulator. A list of the national data protection regulators can be found here:
    http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. However, we would be grateful if you would give us the opportunity to take care of your concerns before you contact a data protection regulator. We therefore ask you to contact us as a first step.


7. On what legal basis do we base the use of your personal data?

The EU General Data Protection Regulation (GDPR) describes several reasons why a company that processes personal data can collect and process this data. These reasons include:
  • Consent – In certain cases, we collect and process your personal data with your consent. For example, if you participate in surveys, we ask you if you want to participate.
  • Contractual obligations – In certain cases, we may need to process your personal information to fulfill contractual obligations, such as when we use your personal information to send you bonuses.
  • Compliance with laws – When we are required by law to collect and process your personal information in order to comply with legal requirements or when we believe in good faith that disclosing the information is necessary to protect our rights or your safety or the safety of others, to investigate abuse or violations of the terms of our site, or to respond to a governmental request.


8. Contact for further information, exercise of your legal rights, data protection officer and responsible authority

Contact

If you have any questions or would like to exercise your rights as a data subject within the meaning of data protection law, please contact us by e-mail at support@hi-epanel.com.

Data protection officer

If you have any questions about data protection, you can also contact our data protection officer directly, either by e-mail Info@harrisinteractive.de or by letter to the postal address given below.

9. How can you access your information, use the Member Area and/or update, amend or delete your information?

Upon request, Harris Interactive AG will inform you whether we hold any personal information about you. If you wish to change or delete your data, please contact us by e-mail at support@hi-epanel.comor in writing to the address at the end of this Privacy Policy.

10. What happens if you terminate your membership?

If you terminate your membership, we will no longer use your personal information, but in accordance with our backup procedures, your personal information will continue to be retained until it is ultimately deleted in accordance with our policies. Your information will also continue to be subject to our security policies and technologies to protect your privacy.

11. How long do we store your personal data?

We store your personal data only as long as it is necessary to fulfill the purposes of the collection. This includes the fulfilment of legal, accounting and reporting obligations.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process the personal data and whether we can achieve those purposes by other means, and the applicable legal requirements.

Because the results of the surveys and other aggregated or pseudonymous data are used for research and/or statistical purposes, we and our third parties may use this information indefinitely in accordance with this Privacy Policy without notifying you.

12. How can you ask questions or submit complaints?

You can address questions or complaints regarding your personal data directly to our data protection contact. We will investigate and attempt to resolve any complaints or disputes regarding the use of your personal information within 45 days of receiving your complaint.

If you have any unresolved questions regarding data protection or the use of data that we have not answered to your satisfaction, please refer to the "Your legal rights" section for information on your rights regarding the filing of a complaint.

13. Who is the data officer?

We have appointed a Data Protection Officer (DPO) who is responsible for monitoring all issues relating to this Privacy Statement. If you have any questions relating to this Privacy Statement, including the request to exercise your legal rights, please contact the DPO using the contact information below.

14. Changes to the Privacy Notice and your obligation to notify us of such changes

If we make changes to our privacy policy, we will post those changes on our home page or other places we deem appropriate so that you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to change this privacy policy at any time. Therefore we ask you to read it from time to time. If we make any material changes to this privacy statement, we will notify you here, by e-mail, or by posting an announcement on our home page before such change becomes effective.

It is important that the personal data we manage about you is accurate and up to date. Please make sure that your account details are always kept up to date while working with us.

Contact regarding data protection

You can contact us in writing at:

Data protection officer
Harris Interactive AG
Beim Strohhause 31
20097 Hamburg
Germany
E-Mail: Info@harrisinteractive.de

Cookie policy

Which cookies do we use on our site?

Our website uses cookies to differentiate you from other users of our website and to calculate page views and clicks for certain campaigns. The use of cookies increases the user-friendliness and security of this website. By continuing to use our site, you consent to the use of cookies.

A cookie is a small text file that is stored locally on the user's computer when a website is visited. This file stores data about the behaviour of the user.

Detailed information about the cookies that we use and how they are used can be found in our cookie policy below. We use the following cookies:

  • Absolutely necessary cookies - These are cookies that are necessary for the functioning of our site. This includes, for example, cookies that you can use to log in to secure areas of our site.
  • Analysis/performance cookies - These cookies allow us to recognize visitors, count the number of visitors, and determine how visitors move around our site when they use them. This allows us to improve the way our site works.
  • Functionality cookies - With these cookies we recognize you when you return to our site. This allows us to personalize our content for you and store your preferences (such as your language or geographic region).
  • Target group cookies - These cookies record your visit to our site, the pages you have visited and the links you have clicked on. We use this information to better tailor our site and the advertisements it displays to your interests. We may also share this information with third parties for this purpose.

For more information about the cookies we use and how we use them, please see the table below.
Cookie TypNamePurpose of useOpt Out/
Unsubscribe option
.hi-epanel.com /.toluna.comFunctionalSCProvides you with a comfortable user experience during your Internet session on our site.No opt out/ no unsubscribe option
.hi-epanel.comStrictly necessary cookieHI-EpanelThis cookie can be used to detect whether the participant has seen selected test advertising media. The internal participant ID, device type, a random group between 1-10 and the participant country are stored.No opt out/ no unsubscribe option
.hi-epanel.comAnalyticvariabelFraud preventionNo opt out/ no unsubscribe option
.harrisinteractive.eu/ .toluna.comAnalyticgacEstimates our number of visitors and usage patternshttp://tools.google.com/dlpage/gaoptout
.harrisinteractive.eu/ .toluna.comAnalyticgac_gidEstimates our number of visitors and usage patternshttp://tools.google.com/dlpage/gaoptout
.harrisinteractive.eu/ .toluna.comFunctionalUTCEnables you to have a comfortable user experience while using the Internet on our site. If you register with us or complete an online survey, we will use cookies to remember your details in current and future Internet sessions, provided they have not been deleted.No opt out/ no unsubscribe option
.harrisinteractive.eu/ .toluna.comAnalytic_gaEstimates our number of visitors and usage patternshttp://tools.google.com/dlpage/gaoptout
.harrisinteractive.eu/ .toluna.comAnalytic_gidEstimates our number of visitors and usage patternshttp://tools.google.com/dlpage/gaoptout
.harrisinteractive.eu/ .toluna.comFunctionalNSCProvides you with a comfortable user experience during your Internet session on our site.No opt out/ no unsubscribe option
ups.surveyrouter.comStrictly necessary cookieACStrictly necessary cookie for the functionality of the siteNo opt out/ no unsubscribe option
ups.surveyrouter.comStrictly necessary cookieCXCStrictly necessary cookie for the functionality of the siteNo opt out/ no unsubscribe option
ups.surveyrouter.comStrictly necessary cookiePRCStrictly necessary cookies for the functionality of the siteNo opt out/ no unsubscribe option
ups.surveyrouter.comStrictly necessary cookieRVIDExtIdFraud preventionhttps://tools.digitalpoint.com/cookie-search?name=RVIDExtId
ups.surveyrouter.comStrictly necessary cookieTCCStrictly necessary cookie for the functionality of the siteNo opt out/ no unsubscribe option
ups.surveyrouter.comStrictly necessary cookieWRCStrictly necessary cookie for the functionality of the siteNo opt out/ no unsubscribe option
ups.surveyrouter.comFunctionalratestProvides you with a comfortable user experience during your Internet session on our site.No opt out/ no unsubscribe option


Please note that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also use cookies over which we have no control. These cookies are most likely analysis/performance cookies or target group cookies.

How do I change my cookie settings?

You block cookies by activating the settings in your browser that reject the acceptance of all or some cookies. However, if you block all cookies (including required cookies) in your browser settings, you may not be able to access all areas of our site.
Most web browsers allow limited control of most cookies via browser settings. To learn more about cookies, including how they are displayed, which cookies have been stored, and how they are managed and deleted, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being logged by Google Analytics on any page, visit: http://tools.google.com/dlpage/gaoptout

Except for required cookies, all cookies expire after 365 days.